Need help? Contact us:

Live Chat

Email us at [email protected] (anytime)

Call us at 866-996-9642.

Monday, Tuesday and Friday: 9:00 AM - 4:00 PM (PST)

Wednesday, Thursday and Saturday: 9:00 AM - 5:00 PM (PST)

three ethical engagement rings standing next to each other

Need help? Contact us:

Live Chat

Email us at [email protected] (anytime)

Call us at 866-996-9642.

Monday, Tuesday and Friday: 9:00 AM - 4:00 PM (PST)

Wednesday, Thursday and Saturday: 9:00 AM - 5:00 PM (PST)

Orders & Shipping

Where do you ship to?

What are your shipping rates and options?

How long will it take to get my order?

Will I need to be present for my package?

Can I ship to a shipping address different than my billing address?

Will I receive a tracking number for my order?

What will come with my order?

Why is my order getting declined?

How do I change my order after it is placed?

Payment & Financing

What payment methods do you accept?

Is it secure/safe to shop online at MiaDonna?

When will my credit card be charged?

Is there sales tax?

Are there any extra fees?

Do you offer a discount for active duty or military veterans?

Returns & Exchanges

What is your return policy?

How do I make a return and/or exchange?

Do you have a trade in or upgrade program?

Do you allow purchases of multiple items at once so I can decide which I like the most, and return what I do not want?

Products & Technology

General

What is the Greener Diamond Foundation?

How much do you give back for each purchase?

How do I find out the ring size of my loved one?

I feel like I should be spending more on an engagement ring. Am I spending enough?

Does my purchase come with insurance?

Are your prices negotiable?

Home-Try-On

The rings I am interested in are unavailable. What should I do?

How long does it take to receive my HTOP package?

How long can I keep the package for?

How do I return the HTOP package?

Is my credit card charged the Home Try-On fee?

How do I receive my refund when the HTOP is returned?

What size center stone will my rings have?

The rings I am interested are not on Home Try On. When will these be added?

What stones are used for the home try-on program?

What size(s) are the rings included within the HTOP?

Must See

Lab-Grown Diamonds

Stone Guide

Jewelry Guide

Services

Resources

The Stone Guide

Giving Back

Need help? Contact us:

Need help? Contact us:

Diamond Hybrid®

Settings

Grading

Subtotal

Order Timelines

Finished Jewelry (Excluding Custom)

Loose Stones, Ready-to-Ship & Sale Items

Home Try-On Program

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